Privacy Policy
Last Updated: [21/6/2025]
1. Introduction
Bamboozio (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and protect your personal data when you:
- Visit our website (www.bamboozio.com)
- Purchase customized bamboo products
- Subscribe to our newsletter
- Contact customer support
By using our services, you agree to this policy.
2. Data We Collect
A. Information You Provide
- Contact Details: Name, email, phone, shipping/billing address.
- Order Details: Customization requests (e.g., engraved text/logo), payment info (processed securely via Stripe/PayPal).
- Account Data: Password (hashed), order history (if you create an account).
B. Automatically Collected Data
- Device/IP Info: Browser type, IP address (for fraud prevention).
- Cookies: Used for cart functionality, analytics (Google Analytics), and ads (opt-out via cookie banner).
C. Third-Party Data
- Social Media: If you interact with us on Instagram/Facebook.
- Payment Processors: Stripe/PayPal handles financial data; we don’t store card details.
3. How We Use Your Data
| Purpose | Examples | Legal Basis |
|---|---|---|
| Order Fulfillment | Processing custom bamboo product requests | Contractual necessity |
| Customer Support | Responding to inquiries about sustainability practices | Legitimate interest |
| Marketing | Sending eco-friendly tips/promotions (opt-out anytime) | Consent |
| Legal Compliance | Fraud prevention, tax obligations | Legal requirement |
4. Data Sharing & Protection
We never sell your data. Limited sharing occurs with:
- Shipping Partners (e.g., DHL, USPS) to deliver orders.
- Payment Processors (Stripe/PayPal) for secure transactions.
- Service Providers (e.g., email tools like Klaviyo) for operational needs.
All partners are GDPR/CCPA compliant. Data is encrypted via SSL.
5. Your Rights
You may:
- Access/Delete your data via account settings or by emailing info@bamboozio.com.
- Correct inaccurate details (e.g., shipping address).
- Opt-Out of marketing emails (unsubscribe link in all emails).
- Request Data Portability (e.g., order history in CSV format).
6. Retention & Security
- Retention Period: Order data kept for 5 years (tax compliance); inactive accounts deleted after 2 years.
- Security Measures: Firewalls, encrypted payments, and staff privacy training.
7. International Transfers
Data may be processed outside your country (e.g., EU to US) under GDPR-standard safeguards.
8. Policy Updates
We’ll notify you of material changes via email or website banners.
9. Contact Us
For privacy requests or questions:
- Email: info@bamboozio.com
For EU/UK Residents: Our GDPR representative is [Name/Contact].
Additional Disclosures
- Children’s Privacy: We don’t knowingly collect data from under-16 users.
- Third-Party Links: Our site may link to sustainable blogs; review their policies separately.