FAQ Help Center
Have any questions? Please find the answer in the list below, if you can’t find it, please feel free to contact us!
Warranty Program
Our 12-month warranty covers manufacturing defects (e.g., splintering, glue failure, structural flaws). It does not cover damage from misuse, improper storage, or natural wear.
Email kt@chinaprosperous.com with:
– Order number.
– Photos/videos of defects.
– Description of the issue.
We will respond within 48 hours.
Clear images of defects, order number, and proof of proper storage (if contested).
We prioritize replacements. Refunds are issued if replacements aren‘t
available.
No, it applies only to the original B2B buyer.
No, samples are for evaluation only and excluded from warranty claims.
Use in extreme temperatures (>60°C or < -10°C).
Exposure to moisture long-term (e.g., dishwasher use unless specified).
Modifications after delivery.
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Returns & Exchanges
Yes, unused, resalable items in original packaging within 15 days of delivery.
Custom/OEM orders, samples, and products with hygiene seals (e.g., toothpicks).
The buyer, unless the error is ours (e.g., wrong items shipped).
Email kt@chinaprosperous.com with:
– Order number.
– Photos of products.
– Reason for return.
5 – 10 business days after we receive and inspect the items.
Yes, for standard products (excludes custom items).
We’ll ship correct items immediately at no cost.
Original payment method.
Shipping & Recent Orders
DHL/FedEx for small orders; sea/air freight for bulk (cost-optimized).
By weight, volume, and destination. We provide quotes before payment.
Standard: 15–20 days production + shipping.
OEM: 25–30 days (includes sampling).
Buyers are responsible. We provide commercial invoices for clearance.
You can track your package by using the tracking number in your shipping confirmation email.
Carrier delays occur — contact our customer service for assistance.